New Inbox: The custom sender name and the email in Form defaults to JotForm name and email while sending a Reply/Fwd from Inbox

  • Profile Image
    oliverhowe2016
    Asked on April 23, 2019 at 09:47 PM

    Direct reply from Form Inbox or Submissions will always show noreply@jotform.com. 

    I did edit the form settings. The autoresponder sender name and address were successfully changed to what I want. 

     

    But when I replied from the FORM INBOX or SUBMISSIONS, the noreply is still there!

     

    Please advise 

     

    Your reply would be appreciated

     

    My JotForm username: oliverhowe2016

    Screenshot
  • Profile Image
    roneet
    Answered on April 23, 2019 at 11:54 PM

    Apologies for the inconvenience this has caused.

    I was able to replicate the issue while testing it from a demo Form. Let me escalate this to our development team.

    We will keep you informed on the updates.

    Thanks.

  • Profile Image
    alinaci
    Answered on April 29, 2019 at 12:06 PM

    Hi,


    Sender is not configurable on JotForm Inbox.


    Best,