Embedded form hangs at Please wait

  • janmoenergy
    Asked on April 23, 2019 at 10:30 PM

    The jotform we've used on our website for months recently quit working. After the applicant fills out the form, the "please wait" message pops up but the form never submits. What could be the problem?

  • Kiran Support Team Lead
    Replied on April 24, 2019 at 12:20 AM

    It seems that you have embedded the form on your WordPress website using form embed plugin. Please try embedding the form using the default Javascript embed code and it should be working fine.

    1556079604EmbedJavascriptV4 Screenshot 10

    https://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-Version

    Also, please make sure that you disable the form embed plugin to avoid any conflicts.

    Thanks!