Form translations: How can I download the survey form in the respective language that it was filled in?

  • Profile Image
    MntResearch
    Asked on April 24, 2019 at 02:39 AM

    Dear Jot-Team

    Could you please let me know, how I can download the filled survey in the respective language that it was filled in by the participants? Our survey is available in 4 languages and the translators need the survey questions and answers to match up language-wise.


    Many thanks for your support, BR

    Sophie Bigler


    P.S.: when downloading forms, they automatically come in english..

  • Profile Image
    Nik_C
    Answered on April 24, 2019 at 03:47 AM

    I'm sorry, could you please let us know which form are you using and are you trying to export your submissions when you experience this problem?

    We'll wait for your response.

    Thank you!

  • Profile Image
    MntResearch
    Answered on April 24, 2019 at 04:20 AM

    Dear Nik_C;

    - the concerning form is the form named "Mountain Governance Survey"

    - I am trying to download/export the submissions to this form that can be filled in russian, chinese and spanish especially. the form is available in english, spanish, russian, chinese and french.

    Thank you for the timely support!

  • Profile Image
    Nik_C
    Answered on April 24, 2019 at 05:52 AM

    You're trying to export received submissions to PDF right?

    If you want exported PDF to be in a different language, I'm afraid that you will have to adjust the PDF document, for example, you could create separate PDFs and adjust each to be in a different language:

    15560993692019-04-24_11-47-57.png

    And then you could send each PDF accordingly (for example in Autoresponder).

    Hope it helps.

    Thank you!



  • Profile Image
    MntResearch
    Answered on April 24, 2019 at 06:30 AM

    Yes I am trying to export submitted forms to pdfs right.


    That is really weird, as the submissions were made in the respective languages. The survey forms were already translated beforehand. Why does jotform not save them in the language they were filled out in, but automatically saves them in english?
    Would there even be an option to fix this bug beforehand? If not, this is not very user-friendly for multi-lingual surveys?

    The autoresponder-possibility would generate a lot more of additional work and need renewed filling of the survey? Or do I get you wrong here?

    Thank you!

  • Profile Image
    Victoria_K
    Answered on April 24, 2019 at 09:08 AM

    Hello,

    Translation feature is currently provided on form's front-end only, forms are only displayed in language selected. But, I will escalate a feature request for our developers to consider new option. 

    As my colleague has already mentioned, you can create multiple PDF docs (for every language). Then, you can attach different PDFs to emails conditionally based on form language.

    Here is a guide: How-to-Email-Different-PDF-Document-Templates-Based-on-Users-Answers

    We will inform you if we get related update for multi-lingual forms.