How Do I Cancel a Customer's Automatic Payment?

  • kcolemanostrov
    Asked on April 24, 2019 at 4:00 AM

    How do I cancel a customer's automatic payment that is made through Square?  Customer wants to cancel membership and she cannot do it from her end, and I can't seem to find how to do it either!

    Help!

     

    Karen

  • Victoria_K
    Replied on April 24, 2019 at 7:08 AM

    Hello Karen,

    Customer-Merchant control on Square subscription is improved. Both merchant and customer can cancel subscriptions via email. JotForm sends an email to customers and merchant when customer card successfully is charged. This email contains cancellation URL.

    1551949595squarerecurrincancel Screenshot 10

    Please locate an email for the customer in your inbox and cancel subscription through it. In addition to this, merchant can also cancel subscription from Square dashboard. 

    To do so, please go to Customer page and find related customer. After that, please remove customer's card. 

    You can also have a look at the guide for more details: How-to-cancel-Square-subscriptions?

  • kcolemanostrov
    Replied on April 25, 2019 at 2:36 AM

    When i try to do this, I get an error message (see below)

    1556173092JotForm Error Screenshot 10

    This happens for me and for my customer. 

    There is no customer tab in my dashboard (see screenshot below),

    1556173940My Dashboard Screenshot 21

    so I am totally handicapped and cannot stop the payments.  If there is an additional step, it needs to be made clear.

  • roneet
    Replied on April 25, 2019 at 4:18 AM

    Have you updated the app? Are you using the latest version of Square app?

    To ensure that you have full access to all of the Square Register's feature, double check that you are running the latest version of the Square Register App.

    Helpful guide:

    https://squareup.com/help/us/en/article/5532-manage-your-customer-directory-from-the-square-app

    Thanks.