HIPAA Form is not being submitted, it just shows a blank page after pressing the submit button.

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    onerachels
    Asked on April 24, 2019 at 09:50 AM

    Whenever finishes a form, and presses "save" the screen turns completely white.  On my end, I never got their submission.  


    I am unable to do my business without this form and need this issue resolved as quickly as possible.  


    In particular, this is happening with my "Additional Information" form. 

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    BDAVID
    Answered on April 24, 2019 at 12:10 PM

    I can confirm the issue. I have created a bug report that has been sent to our back-end team. You will be updated via this thread when the issue gets fixed.

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    david
    Answered on April 24, 2019 at 01:02 PM

    The submission issue should now be resolved.  If there is any continued trouble submitting forms, let us know and we can take another look.

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    onerachels
    Answered on April 24, 2019 at 02:35 PM

    I can now see the submissions.  However, the accurate number of submissions is not showing up on the homepage.

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    david
    Answered on April 24, 2019 at 03:53 PM

    I ran our fix to recalculate the number of submissions for your forms and the correct totals should now be shown.  Let us know if they are still not correct and we can take another look.