HIPAA form: Thank You page is displaying blank and submissions are not going through.

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    adbecker14
    Asked on April 24, 2019 at 10:25 AM

    We have had several users report that they are unable to submit forms. They get error messages or white pages. Are you currently experiencing an outage or service interruptions?


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    AndrewHag
    Answered on April 24, 2019 at 12:41 PM

    There is an issue with the HIPAA forms. After submitting the form the Thank You page is not displaying and the submissions are also not going through. We reported the issue to our backend team. You will be notified via this thread when there is an update.

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    AndrewHag
    Answered on April 24, 2019 at 02:15 PM

    The issue is resolved now. Please check and let us know if there any trouble so that we can look into it.

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    adbecker14
    Answered on April 24, 2019 at 02:43 PM

    Dear Jotformforum_1802337 , Thank you for contacting the SinfoníaRx support team. We have received your request and a support ticket has been created. A support team member will be reviewing your request and will send you a personal response shortly. To view the status of the ticket or add comments, please visit:  https://sinfoniahealthcarecorp.freshdesk.com/helpdesk/tickets/29673

    Thank you for your patience.
    Sincerely, SinfoníaRx Support

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    adbecker14
    Answered on April 24, 2019 at 02:43 PM

    Dear Jotformforum_1802337 , Thank you for contacting the SinfoníaRx support team. We have received your request and a support ticket has been created. A support team member will be reviewing your request and will send you a personal response shortly. To view the status of the ticket or add comments, please visit:  https://sinfoniahealthcarecorp.freshdesk.com/helpdesk/tickets/29675

    Thank you for your patience.
    Sincerely, SinfoníaRx Support

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    adbecker14
    Answered on April 24, 2019 at 03:43 PM

    Dear Jotformforum_1802337, Your ticket - Re: HIPAA form: Thank You page is displaying blank and submissions are not going through. -  has been closed. We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. If this ticket was resolved to your satisfaction, no need to reply.


    Sincerely, SinfoníaRx Support
    https://sinfoniahealthcarecorp.freshdesk.com/helpdesk/tickets/29675

    ...
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    adbecker14
    Answered on April 24, 2019 at 03:43 PM

    Dear Jotformforum_1802337, Your ticket - Re: Outage? -  has been closed. We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email. If this ticket was resolved to your satisfaction, no need to reply.


    Sincerely, SinfoníaRx Support
    https://sinfoniahealthcarecorp.freshdesk.com/helpdesk/tickets/29673

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