What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cache Issues: Form Not Updating

    Asked by TheVelozGroup on February 14, 2013 at 08:24 PM

    We created a form titled Multimedia Internship Supplement set up for http://www.thevelozgroup.com/multimedia-test

    However, when going to http://www.thevelozgroup.com/multimedia-test, the recent updates I made to the form not appear. Please advise.

    Page URL:

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    Answered by jeanettebmz on February 14, 2013 at 09:08 PM

    We had have some data replication issues this week that should be resolved but could be still affecting some forms

    Please modify your current embedded code from this one

    <script type="text/javascript" src="http://form.jotformpro.com/jsform/30415723598963"></script>

    to this one:

    <script type="text/javascript" src="http://www.jotformpro.com/jsform/30415723598963"></script>

    If after applying this change the issue still persist , let me know so I can escalate it to our developers
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    Answered by TheVelozGroup on February 24, 2013 at 11:54 PM

    Now this jotform is not updating:


    I made edits that are not appearing on the site.

    Please fix and advise.

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    JotForm Support

    Answered by Welvin on February 25, 2013 at 01:26 AM


    I have cleared your forms cache, please kindly check the form again. 



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    Answered by TheVelozGroup on February 25, 2013 at 10:21 AM

    http://www.thevelozgroup.com/tech-test updated, but now http://www.thevelozgroup.com/internships isn't updating

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    JotForm Support

    Answered by EltonCris on February 25, 2013 at 11:06 AM


    The form on internships page is pretty long but it is showing the updated version on my end. Please clear your browser's cache and cookies and recheck the form. It should display the latest changes. 

    This is what I see on my side.

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    JotForm Support

    Answered by EltonCris on February 25, 2013 at 11:08 AM

    Sorry. Here's the direct link of the image if you can't view it properly on your email.


    Thank you!