Recent Issues by getting the same Submission over and over again

  • Profile Image
    Businesscup1
    Asked on February 15, 2013 at 02:18 AM

    Hi and thanks for this wonderful Service !

     

    Did Jotform have recent issues ?

    Yesterday I got for one form and one submission, the same entry again and again,

    no way to stop it, even if i disabled the form.

    Tonight again, till it stops finally 6 hours ago.

    Do you know about this issue ?

     

    Thank you,

    regards,

    Boris

  • Profile Image
    EltonCris
    Answered on February 15, 2013 at 05:27 AM

    Hi Boris,

    May we know which of the form is this happening to? Disabling the form on your My Forms page should stop any submissions attempts to your form, so they should not be able to submit any entry if the form is disabled. Do you have captcha field on your form for spam protection in case this was the issue here? This should help specially when spammers is noticing your form.

    We'll wait your reply. Thanks!

  • Profile Image
    Businesscup1
    Answered on March 13, 2013 at 10:11 AM

    Hi Elton,

    sorry for the delayed answer.

     

    Disable and EVEN (!) Deleting the form does not help,

    still submission are made and shown and repeat over and over again.

    See this form http://form.jotformpro.com/form/20235229255 which was deleted,

    but still shows up (in the Table) repeating the same submission over and over again.

     

    WHAT CAN I DO !?

     

    Thank you !

    Regards Boris

  • Profile Image
    Businesscup1
    Answered on March 13, 2013 at 10:15 AM

    Example,

    see this table, Submissions still are made by repeating,

    but form ist deleted !

    http://www.jotformpro.com/table/20231114306

    How can this be ?

    Thank you so much for your help !

    Regards Boris

  • Profile Image
    KadeJM
    Answered on March 13, 2013 at 10:39 AM

    Hello Boris, I have answered your question here in this thread: http://www.jotform.com/answers/191405-Issues-still-submissons-on-a-deleted-Form#1

    Also, we kindly ask that you please confine your questions to one thread and that you do not open duplicate threads of the same issue as this can become very confusing to us sometimes. Thank you. 

  • Profile Image
    Businesscup1
    Answered on March 13, 2013 at 10:51 AM

    Hi Kade,

     

    OK. THANK YOU VERY MUCH !

    Never knew about the trashcan so....

    Regards Boris