Getting an over quota error when viewing the form.

  • Homeaglow
    Asked on April 24, 2019 at 6:54 PM

    Hi, 

    My name is Myka, one of the agents of Homeaglow. We have been using your jotform service for certain functionalities of our business.

    However, we have had some clients report that the form is not working. We tried to replicate the issue on our end and it shows the error message: "You've run out of upload quota!" See attached screenshot for reference. 

    My account is under email: support@homeaglow.com

    Looking forward to hearing from you!

    Thanks!

    Myka

     

    Jotform Thread 1803143 Screenshot
  • Jed_C
    Replied on April 24, 2019 at 9:25 PM

    I can view your form without any error. Are you still having this issue?

    1556155498Claims   Google Chrome 2019 04 Screenshot 10

    If you are still not able to view the form, try clearing your form cache https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache.

    Looking forward for your response. 

  • Homeaglow
    Replied on April 24, 2019 at 9:43 PM
    Hi Jed,
    We have deleted several forms and it is now working.
    All The Best,
    Emma
    ...