Getting an over quota error when viewing the form.

  • Profile Image
    Homeaglow
    Asked on April 24, 2019 at 06:54 PM

    Hi, 

    My name is Myka, one of the agents of Homeaglow. We have been using your jotform service for certain functionalities of our business.

    However, we have had some clients report that the form is not working. We tried to replicate the issue on our end and it shows the error message: "You've run out of upload quota!" See attached screenshot for reference. 

    My account is under email: support@homeaglow.com

    Looking forward to hearing from you!

    Thanks!

    Myka

     

  • Profile Image
    Jed_C
    Answered on April 24, 2019 at 09:25 PM

    I can view your form without any error. Are you still having this issue?

    1556155498Claims - Google Chrome 2019-04

    If you are still not able to view the form, try clearing your form cache https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache.

    Looking forward for your response. 

  • Profile Image
    Homeaglow
    Answered on April 24, 2019 at 09:43 PM
    Hi Jed,
    We have deleted several forms and it is now working.
    All The Best,
    Emma
    ...