I can't find my form responses in my inbox?

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    Asked on March 19, 2011 at 08:54 PM

    I have recently created a form and the responses won't show in my inbox. Can you tell me if they are sending or not?  Thank you. (form is linked with the large image on the home page)

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    Answered on March 20, 2011 at 03:19 AM

    Hi there,

    You may find this link helpful: http://www.jotform.com/faq/#7

    Another possible reason for not receiving emails might be your spam filter or junk folder. Please check your spam/junk folder for the submission email. If it is there, make sure to set it as "No Spam" so that this would not be flagged as spam in the future.

    Unfortunately, I cannot check the form since I cannot see the large image in your website's home page. When I checked your Jotform account, I can see several new submissions from different forms, but I'm not sure which one is the one that's linked in your home page.

    If the issue still persists, please let us know so that we can investigate further. Thank you for using Jotform!