JotForm Inbox: The downloaded submission can't be displayed in Adobe Acrobat Reader.

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    diana
    Asked on April 25, 2019 at 04:47 AM

    The user has reported that he/she can't display the downloaded submission in Adobe Acrobat Reader and he/she receives an error message which says "Unable to load the form. You may not have access to view this form".

    I have checked the user's form and tested the issue. I have downloaded the submission in Print version and in PDF Document version. The PDF Document version downloaded and displayed successfully.

    However, when I have downloaded the submission in Print version, I was not able to open the document in Adobe Acrobat Reader. 

    The following screenshot is the error message when I have tried to open the document:

    1556181963Screen Shot 2019-04-25 at 11.4

    I have cloned the form and tested the issue with the clon form. The issue does not occur on the clon form.