Can't download uploaded file on certain browsers from the integrated spreadsheet

  • Profile Image
    568cafe
    Asked on April 25, 2019 at 05:18 AM

    I have linked my form to Google Spreadsheet.

    When clicking on the file URL on the spreadsheet, I can download the uploaded file from a form submission on a Firefox browser, but cannot on others such as Chrome or Safari (I get a 404 Error).

    Is there a way around to fix this?

    Thank you.

    Screenshot
  • Profile Image
    Kiran
    Answered on April 25, 2019 at 08:28 AM

    I notice that the option 'Require login to view uploaded files' is enabled in the Privacy section of your account settings.



    1555422266Login2ViewUploadedFiles.png

    If you want this option enabled, please make sure that you are logged into your JotForm account on the same browser so that you should be able to download the files. If you are experiencing any issue with downloading the files after logging into your JotForm account, please provide us with the link to the file so that we can check it further.

    Thanks!