New inbox: Unable to delete the old submissions from the shared account

  • Profile Image
    c2artillio
    Asked on April 25, 2019 at 06:43 AM

    Since the new inbox was updated I cant delete old submissions...

    Please help

  • Profile Image
    Kiran
    Answered on April 25, 2019 at 11:06 AM

    As I check your account, there are no forms created in it. Could you confirm if your account is a sub-account user of singlestraveservice account and trying to delete the submissions from the form belongs to parent account? Also, please let us know if you are trying to delete the submissions from the new inbox view.

    We will wait for your response. Thank you! 

  • Profile Image
    Helen
    Answered on April 30, 2019 at 06:51 AM

    Hello,

    Sorry for the inconvenience that you have.

    The issue should be fixed now.

    Thank you.