Question label is not being displayed in submission emails.

  • untetheredsoulbook
    Asked on April 25, 2019 at 7:03 AM

    Hi There,

    Thank you for your great website... it's very helpful.

    When I get the email from responses from people.  I'm not getting the questions on all the questions see attachment.  Questions 3-5 are missing in the left column... the right column says "nope".

    Thank you,

    Mark

    Jotform Thread 1803465 Screenshot
  • Ashwin JotForm Support
    Replied on April 25, 2019 at 11:05 AM

    I am sorry for the trouble caused to you. I did check your form and found that the issue is caused because you have not added question label but just added description. Please check the screenshot below:

    1556204337questionLabel Screenshot 10

    Please note that question description is not displayed in submission email. I would suggest you to please edit your notification email template and manually add the question label. Please check the screenshot below on how to edit email alter template:

    1556204650emailTemplate Screenshot 21

    Hope this helps.

    Do get back to us if you have any questions.