Payment integration is still not working

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    Asked on April 25, 2019 at 12:12 PM

    Att: Ashwin D of Jotform

    Please note that this issue remains unfixed. I have contacted PayPal and checked to confirm that the merchant ID is correct and it is (note the same ID is successfully being used in 2 other forms in my account). PayPal says that the issue is on your end.


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    Answered on April 25, 2019 at 02:17 PM


    I have also inspected your form and noticed that you have entered some sort of merchant ID as PayPal account. Please note that our standard PayPal integration requires PayPal email and not any other value: How-to-Integrate-Form-with-Paypal-Standard-

    Let us know if any problem will persist after entering PayPal email.