Square Payment Error: access token is missing.

  • Profile Image
    BusyBookLady
    Asked on April 25, 2019 at 02:38 PM

    Customers receiving a Square payment Error: access token is missing. 


    Can you help with this? 

    Screenshot
  • Profile Image
    BDAVID
    Answered on April 25, 2019 at 03:56 PM

    I assume that this is the form in question: https://form.jotform.com/83395310877162

    That error message is shown when the integration is not connected to your Square account, but it seems like yours is already connected and in Live mode:
    1556222035connected.png

    Could you check with Square support if there is something in your account that is not enabled? Let us know what they say.

  • Profile Image
    BusyBookLady
    Answered on April 25, 2019 at 07:33 PM

    Thank you! That is super helpful! Actually, I was asking for someone else who was having the issue. Mine has always worked, so I didn't know where to direct her. Thanks for your help!