How do I stop taxes from being charged?

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    msalexhouse
    Asked on April 25, 2019 at 04:34 PM

    How do I stop taxes from being charged? I have it set at 0% but it's still collecting taxes.

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    BDAVID
    Answered on April 25, 2019 at 06:07 PM

    I have checked your form, and it is not charging any tax: https://www.jotform.us/form/91044991997170

    1556229649notaxes.png

    If it does charge taxes after submission, please try the following:

    1) Deselect the products from the Tax configuration:

    1556229829deselect.png

    2) Save the changes, and clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache


    Let us know if you need more help.