Changes in the designer are not displayed in the preview

  • kartina63
    Asked on April 25, 2019 at 5:02 PM

    Hello! Changes in the designer are not displayed in the preview. And on the site too.

    Jotform Thread 1804295 Screenshot
  • Mike
    Replied on April 25, 2019 at 6:27 PM

    Looks like this was caused by a form cache. We have cleared the form caches and it looks good now.

    Changes in the designer are not displayed in the preview Image 1 Screenshot 20

  • kartina63
    Replied on April 25, 2019 at 6:48 PM

    I cleaned my browser cache and cache in jotform settings. It doesn't help. I think the mistake is on your side. It is noticed that the data was updated after 2 hours. This is a very long time.

  • kartina63
    Replied on April 25, 2019 at 7:26 PM

     When I click save, nothing happens. The wheel is spinning and spinning ...15562346422019 04 26 032321 Screenshot 10

  • jherwin
    Replied on April 25, 2019 at 10:59 PM

    I tested your form and I was not able to replicate the issue you mentioned, please see screencast below.
    1556247477designer Screenshot 10

    Could you please try again and see if the issue persists on your end? If the issue persists, please try with another browser (I'm using google chrome).

  • kartina63
    Replied on April 26, 2019 at 11:20 AM

    The preview problem remained. Cleaning the cache does not bring results. Please see the gif file. After editing in an advanced design, changes are saved only for the designer. Preview opens the previous version. I hope you will be able to correct the error.Changes in the designer are not displayed in the preview Image 10

  • Alan_D
    Replied on April 26, 2019 at 1:25 PM

    Thank you for your detailed screencast. In fact, there is a little conflict between some CSS codes. When you change the form title color via Advanced CSS Editor, the CSS code is writing into form CSS page as below:
    Changes in the designer are not displayed in the preview Image 10
    But there is another CSS code(is our default) in the form that affects the title color. 
    Changes in the designer are not displayed in the preview Image 21
    We must give a priority to the CSS codes we want.
    Changes in the designer are not displayed in the preview Image 32
    Your code should work.
    Changes in the designer are not displayed in the preview Image 43You do not have to do that for all CSS codes. This is about the reading order of the HTML page. The first written codes are being active.
    Please contact us if you encounter any other issues.