What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Notification Reply Address Problem-SOLVED-

    Asked by mellamojaja on February 15, 2013 at 08:14 AM

    The title is selfexplanatory: When a configure a email alert, only works if a specify "noreply@jotform.com" as reply address. Is I try to use field "E-mail" from the form as the reply address, the new form is delivered to jotform webpage inbox only and not to my email inbox.


    Am I doing something wrong? Is it a bug? Will be fixed soon?



    Thank you in advance

    Juan Alfredo

    Page URL:

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    Answered by jefreylandicho on February 15, 2013 at 08:33 AM

    We apologize for any inconvenience this may have caused. Can you please try Whitelisting Jotmails IP Address and see if it works.

    If the problem still persist, please let me know and we can look at the next possible solutions. 

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    Answered by mellamojaja on February 15, 2013 at 10:04 AM

    As it is writen here, the problem can be easily solved doing this:

    1) Open the Notification

    2) Click on Reply-To and Recipient Settings

    3) Change the Sender E-mail to noreply@jotform.com and Reply-to Email to E-mail.

    So, the mail you will receive may seem to come from "noreply@jotform.com" but whe you try to "reply" this email, the correct email of your customer apperas in "to:" field.

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    Answered by moonzkie on February 15, 2013 at 10:12 AM


    Glad that you have figured out a solution for this. 

    If you are in need of further assistance, please do not hesitate to contact us again, anytime. 

    Thank you.