The live form is not showing the changes in the form builder

  • mozart2019
    Asked on April 25, 2019 at 6:08 PM

    Hello JotForm support

    I'm just creating a new form and have some problems. First, the online version doesn't show the changes I made in edit mode. Is there a time lag until the changes are online (I have always cleared my browser cache and that shouldn't be the problem)? Another problem is that I have added a logo that is displayed in edit mode, but not in the online version.

    I hope you can help me. Thank you

    Best regards


  • Welvin Support Team Lead
    Replied on April 25, 2019 at 7:36 PM

    Our apologies. We are aware of the issue and we've already reported this problem to our backend team. We'll inform you here once we have an update on this.

    In the meantime, please try changing the form URL from https://form.jotformeu.com  or https://eu.jotform.com to https://www.jotformeu.com or https://www.jotform.com. 

  • eugene
    Replied on April 26, 2019 at 7:57 AM

    Hello,

    Sorry for the inconveniences caused so far.

    This should be resolved now.

  • mozart2019
    Replied on April 26, 2019 at 6:43 PM
    Hi. Everything works perfectly again. Now I can prepare my form for the
    release. Thank you very much for your great support!
    Am 26.04.2019 um 01:36 schrieb JotForm:
    ...