New submissions are not coming to my email address

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    GStravel
    Asked on April 25, 2019 at 10:00 PM

    Hello,

    Why aren't my jot form submissions coming to my email address?


    Janelle

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    Kiran
    Answered on April 26, 2019 at 01:27 AM

    As I check the email history log, the emails are being sent from our end without any issue. It seems that there were some test submissions sent by one of our team members and the emails were also being displayed in the log. Are you still experiencing any issue with the email notifications? If so, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.