What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a reason I cannot log in to the iphone with the jotform app once associated with a different account?

    Asked by Trish Pajunen on February 15, 2013 at 09:38 AM

    My jotform app was connected to another account.

    I logged out of the other account and it will not allow me to log in with my log in 

    I deleted the app on my phone and reloaded app and it will still not allow me to log in 

    I get the message incorrect username and password 

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    Answered by moonzkie on February 15, 2013 at 10:59 AM


    May I know which account are you trying to connect that gives you this error? For us to check further.

    Thank you.

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    Answered by clmwaterloo on February 15, 2013 at 11:14 AM


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    Answered by moonzkie on February 15, 2013 at 12:22 PM

    I can see that you were able to login on your account using your computer. Do you log in to the iPhone app using your e-mail address? If yes, try using your account username (clmwaterloo) instead. Also, please make it sure you type exactly as you type here on the web site.

    Please give it a try, and let us know if you need any further assistance.