Is there a reason I cannot log in to the iphone with the jotform app once associated with a different account?

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    Trish Pajunen
    Asked on February 15, 2013 at 09:38 AM

    My jotform app was connected to another account.

    I logged out of the other account and it will not allow me to log in with my log in 

    I deleted the app on my phone and reloaded app and it will still not allow me to log in 

    I get the message incorrect username and password 

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    moonzkie
    Answered on February 15, 2013 at 10:59 AM

    Hi,

    May I know which account are you trying to connect that gives you this error? For us to check further.

    Thank you.

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    clmwaterloo
    Answered on February 15, 2013 at 11:14 AM

    clmwaterloo

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    moonzkie
    Answered on February 15, 2013 at 12:22 PM

    I can see that you were able to login on your account using your computer. Do you log in to the iPhone app using your e-mail address? If yes, try using your account username (clmwaterloo) instead. Also, please make it sure you type exactly as you type here on the web site.

    Please give it a try, and let us know if you need any further assistance.