What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my storage space still appear to be over the limit when I have deleted all submissions in my account?

    Asked by MassDHE on February 15, 2013 at 11:26 AM

    I am trying to create more upload space to stay within the no-cost level of JotForm accounts. I deleted all of my inactive forms, which I believe means that I deleted all of the submissions in them. I now have only one form in my account, and it has not yet had any submissions. Yet my account still says I am using over 600MB of storage. (It was once that high because I upgraded to Pro for one month last summer to handle a period of many/large submissions.) Shouldn't it be back down to zero now? 

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    Answered by moonzkie on February 15, 2013 at 12:31 PM


    We are sorry for the inconvenience this has caused. 

    I have now refreshed your available space, so currently you have 419kb on your cache (which I believe from the test submission you made).

    Please clear your browser's cache if you are still getting the over limit notification.

    Thank you.