The browser is assuming the JotForm is unsafe when submitting

  • Profile Image
    Catherine  
    Asked on April 26, 2019 at 02:55 PM

    Hi we are using jotform to collect information on our site - https://www.backabuddy.co.za/individual/register


    Today we received a message from someone who was trying to set up a campaign with us that said:

    Hi there Hope you well. I have tried now 5 times on the site to create a fundraiser for my son Ryder. Once pressing submit it goes to a unsafe do not continue screen suspected for financial fraud. Then when pressing return to safety I loose all my information.  Please advice what I must do I've tried now 5 times.
     
     Many thanks Alexa Shearman 
     
    Please could you check that all is ok with our side.


  • Profile Image
    Alan_D
    Answered on April 26, 2019 at 05:20 PM

    Your form is redirecting the users to our submit page below.
    https://submit.myjotform.com/submit/61822291060549/
    This domain may be considered unsafe by the user's browser. Please advise him to try to submit the form via another browser.