Downgrading from silver to free, did it complete?

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    Asked on April 26, 2019 at 03:10 PM

    Hi there!

    I want to downgrade from silver to free. Right now it doesn't reflect that choice on my account. Am I downgraded?

    Thank you for your help.

    Take Care, Lisa

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    Answered on April 26, 2019 at 05:33 PM

    Your account looks still active. I have seen your downgrade request but there is no action for now. We can cancel your subscription on our end. Please inform us if you confirm.

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    Answered on April 26, 2019 at 11:43 PM
    Hi Jotform!
    I’d like to downgrade from a silver subscription to a free subscription if possible.
    I produce an annual tradeshow and I’d like to keep the free account as it has the attendee registration form design, of which I’ll use when I upgrade later in 2020.
    Thanks for your help.
    Take Care,

    Lisa Owen
    Applause Productions
    PO Box 820024 Dallas, TX 75382
    (214) 652-4300

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    Answered on April 27, 2019 at 02:53 AM

    As requested we have cancelled your subscription, downgraded to Free and initiated a refund. Please note that the refund could take 5 to 10 days to be reflected in your account.

    Later when you want to upgrade, you may do so by referring to this guide - How-to-Upgrade-My-Account