Billing Section on My Account settings: Unable to switch from Monthly to yearly plan

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    LostDogsArizona
    Asked on February 15, 2013 at 01:21 PM

    What is the two year premium plan rate? I currently subscribe to the monthly Premium Plan at $9.95. I want to change my plan to a 2 year subscription to receive the multi-year discount rate. But, the pricing plan will not show me what the two year plan rate costs. It will only show me the multi-year rate for the other subscription levels. How do I change my subscription to a multi-year subscription in the Premium plan I and already subscribed to?

    I have asked this question for a couple weeks now and have not received a single response. If you can not help me, please direct me to someone who can. This is urgent now!

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    jeanettebmz
    Answered on February 15, 2013 at 01:45 PM

    The bi-yearly plan price is $139

    Unfortunately, our new account page needs to be tweaked here and there, to allow our users to switch between plans, so I am forwarding this to our developers.

    On regards to switching your plan: I have already applied a pro-rated charge in your current subscription, so a charge of $135.38 will be reflected in your next bank/CC  statement

    The period will be from Jan 27, 2013  to Jan 27, 2015

    Should you have more questions , let us know