What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgraded...please make sure there are no submission # issues

    Asked by reciproc8 on February 15, 2013 at 01:39 PM

    Hey guys

    I upgraded my account which I am very happy to do because you guys totally kick ass.  I am about to run a big ad campaign where people will fill out my form.  I have seen issues in the past with submissions not counting and issues of that sort with users when they upgrade.  Please make sure this won't be a problem here because that would be catastrophic.

     

    Thanks

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    JotForm Support

    Answered by Mike_T on February 15, 2013 at 02:10 PM

    Thank you for upgrading to our Premium subscription and your kind feedback :)

    We had some slight replication issues between our servers, but this is no longer the case. As far as I can see, the service is stable.

    If you notice any problems, please let us know. We will be more than happy to assist you.