What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found? Disabled??

    Asked by johnartist on February 15, 2013 at 02:25 PM

    I created the most simpliest form.  Name, email, message, and 3 radio buttons to route it. It was disabled.  Now all forms are diabled.  What gives?  I tried copying a form created on another account (mine) to show a client (this form), and that didn't work either. (Copy and paste resulted in a different form!)

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    JotForm Support

    Answered by Mike_T on February 15, 2013 at 03:03 PM

    We are sorry for the inconveniences caused.

    Your 'goodolgirls' account was suspended by our automated anti-phishing system due to suspicious imported forms. You have some 'password' fields on these imported forms, so they look suspicious for our system.

    Now that account has been re-activated. Please remove your 'imported' forms if possible.

    If you need any further assistance, please let us know.

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    Answered by goodolgirls on February 15, 2013 at 03:08 PM

    Mike: Please not that I had no such thing.  I was copy and pasting a form from another account into my clients account. Everytime I pasted the URL (as specified by the help files) I got the wrong form (which was a form that contained some sort of password fields that I never put in!!)  You should check to see if that this system works.

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    JotForm Support

    Answered by Mike_T on February 15, 2013 at 03:12 PM

    Thank you for explanation. We have removed these junk forms from your account.

    When you copy the form it is better to use the full form URL. It can be like this:

    http://www.jotform.us/form/30455538825156

    Thank you.