Update username

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    cdannicreations
    Asked on April 27, 2019 at 02:33 PM

    I NEED TO UPDATE MY USERNAME AND ITS NOT WORKING

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    jonathan
    Answered on April 27, 2019 at 05:42 PM

    We can do the change username for you.

    But because you are using PayPal as your subscription payment method, you will need to cancel first your paid subscription if you need to change account username.

    You can check the payment details in the Billing section of your account https://www.jotform.com/myaccount/billing

    You can follow the user guide on: 

    How Can I Cancel My PayPal Subscription?

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    Tell us which new username you wanted to use after you have cancelled the subscription in your PayPal. This way when you upgrade to paid plan again, the new username will now be used.

    Let us know if you need further assistance.