Our PayPal credentials were incorrect. How do we get money that was sent to old email?

  • kiwaniskeene
    Asked on April 27, 2019 at 3:24 PM
  • Victoria_K
    Replied on April 27, 2019 at 6:13 PM

    Unfortunately, payments that were submitted for incorrect email can not be forwarded to new account. Please contact respondents so they could re-submit your form. Also, you might need to contact PayPal support regarding incorrect address. 

  • kiwaniskeene
    Replied on April 30, 2019 at 12:43 AM
    Thank you, we have contacted PayPal customer support.
    ...