Our PayPal credentials were incorrect. How do we get money that was sent to old email?

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    kiwaniskeene
    Asked on April 27, 2019 at 03:24 PM
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    Victoria_K
    Answered on April 27, 2019 at 06:13 PM

    Unfortunately, payments that were submitted for incorrect email can not be forwarded to new account. Please contact respondents so they could re-submit your form. Also, you might need to contact PayPal support regarding incorrect address. 

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    kiwaniskeene
    Answered on April 30, 2019 at 12:43 AM
    Thank you, we have contacted PayPal customer support.
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