I cannot access my account or forms.

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    Jordan 
    Asked on April 27, 2019 at 08:03 PM

    Hey there, 

     

    I have a free account with you guys and for some reason only my Virtual assistant can edit and see forms that come through your platform. 

     

    I need to update the account now because we've exceeded our quota, but I can't do that if I can't access or see my account. 

     

    Please email me ASAP as we are sending a lot of traffic to those forms 

  • Profile Image
    Jed_C
    Answered on April 27, 2019 at 09:31 PM

    Are you able to login to your account? If not, try resetting your account password https://www.jotform.com/help/489-How-to-reset-the-password.

    Let us know if you have any questions or if you need further assistance.