What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why isn't the email alert registering a new email address

    Asked by BigelowLaboratory on February 15, 2013 at 03:32 PM

    When I set up a new email alert for a form, I type in a new recipient email address. But when I go to send a test email, it defaults to our user email address.

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    JotForm Support

    Answered by Mike_T on February 15, 2013 at 03:54 PM

    Let me please inform you that the 'Test Email' button is sending to the email address associated with your JotForm account only. You will need to submit the form in order to test the email notification(s), it will send to every email recipient.

    Please feel free to contact us if you need any further assistance.