Jotform deduct the amount of monthly payment 2 times this month

  • asabah
    Asked on April 28, 2019 at 5:45 AM

    Dears,

     

    this is second time you deducting the monthly payment twice at the same month on 22 April and 26 April.

     

    please refund the amount or extend the next renewal.

  • jherwin
    Replied on April 28, 2019 at 7:55 AM

    Can you please tell us what plan you want to keep?

    Is it the storage plan ($5) or bronze plan?
    1556452274multipleplan Screenshot 10

    If the storage plan then please cancel the subscription (I-HW5KV73NK941) on your PayPal dashboard to prevent the auto-renewal of this plan.

    GuideHow-Can-I-Cancel-My-PayPal-Subscription

    Do get back to us once you cancel your subscription, we will go ahead and process the refund for the stripe and PayPal payment.