Jotform deduct the amount of monthly payment 2 times this month

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    asabah
    Asked on April 28, 2019 at 05:45 AM

    Dears,

     

    this is second time you deducting the monthly payment twice at the same month on 22 April and 26 April.

     

    please refund the amount or extend the next renewal.

  • Profile Image
    jherwin
    Answered on April 28, 2019 at 07:55 AM

    Can you please tell us what plan you want to keep?

    Is it the storage plan ($5) or bronze plan?
    1556452274multipleplan.png

    If the storage plan then please cancel the subscription (I-HW5KV73NK941) on your PayPal dashboard to prevent the auto-renewal of this plan.

    GuideHow-Can-I-Cancel-My-PayPal-Subscription

    Do get back to us once you cancel your subscription, we will go ahead and process the refund for the stripe and PayPal payment.