Jotform deduct the amount of monthly payment 2 times this month

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    Asked on April 28, 2019 at 05:45 AM



    this is second time you deducting the monthly payment twice at the same month on 22 April and 26 April.


    please refund the amount or extend the next renewal.

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    Answered on April 28, 2019 at 07:55 AM

    Can you please tell us what plan you want to keep?

    Is it the storage plan ($5) or bronze plan?

    If the storage plan then please cancel the subscription (I-HW5KV73NK941) on your PayPal dashboard to prevent the auto-renewal of this plan.


    Do get back to us once you cancel your subscription, we will go ahead and process the refund for the stripe and PayPal payment.