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    Did not authorize a transaction

    Asked by LostDogsArizona on February 15, 2013 at 03:49 PM

    Hello, I authorized a 1 time transaction for Jot Form an the month has not even gone by and I am now showing that i have been billed for a 2 year subscription totaling 135--Transaction: 

    INT130215-4094-30371B--

    I did not authorize this transaction and would like to cancel it, Please let me know what I need to do--Thanks--Dave

    Page URL:
    http://www.facebook.com/LostDogsArizona

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    Answered by jeanettebmz on February 15, 2013 at 03:53 PM

    Hello Dave

    I switched this account to Bi-yearly premium subscription as requested on this thread

    So , now it is confusing to me seeing that you wish to reverrt it .

    Please confirm to us whether you want to stay on monthly premium or need to switch to the biyearly one. I did that manually as there is no way for users to do it in their side yet