Unexpected charge for this month

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    mhagin
    Asked on April 28, 2019 at 09:22 AM

    I have downgraded my account last month but you still charge me for this month ?

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    jherwin
    Answered on April 28, 2019 at 10:48 AM

    That's the PayPal payment processor. The subscription is not fully canceled before that's why your plan was renewed. I checked your account and see that you canceled the subscription to your PayPal account.

    I canceled your subscription and issued a refund for the last payment, it should be reflected on your account within 5-10 business days.