PayPal Order form unsuccessful

  • Profile Image
    Asked on April 28, 2019 at 03:59 PM

    Hi there! I have a question. I’ve taken an extensive amount of time creating an online order form, but it doesn’t appear to work. I did a test and I cannot choose the options that I uploaded nor does the Paypal integration work. 

    What should I do?

  • Profile Image
    Answered on April 28, 2019 at 06:51 PM

    I checked your form and I noted that you were using PayPal Checkout payment integration.

    How to Integrate Form to PayPal Checkout

    When I checked the payment settings, the PayPal account details were incorrect. These were the reasons payment option was not working on your form.

    1556491772zzz 2019-04-29 06.46.35.png

    You need to provide correct Client ID and Client Secret in the PayPal Checkout payment settings.

    Follow these steps:

    Steps to complete at PayPal:
    1. Go to and log in.
    2. Click "My Apps & Credentials."
    PayPal My Apps & Credentials
    3. Scroll down to REST API apps and click the "Create App" button.
    PayPal Create App
    4. Enter a name for your app and click "Create App."
    5. Click on the "Live" button to obtain your Client ID and Client Secret. 
     PayPal Credentials


    Let us know if you need further assistance.

  • Profile Image
    Answered on April 29, 2019 at 12:43 AM
    Thank you
    Lisa McQueen
    Go. Matthew 28:19