PCI Checks are failed error message when PayPal Checkout form is submitted

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    Asked on April 28, 2019 at 04:01 PM

    someone is trying to do a form of mines why is it saying submission error

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    Answered on April 28, 2019 at 06:55 PM

    We apologize for the inconvenience, we will be glad to check this error. Is this the form in question? https://form.jotform.com/82284258266161 

    We have done a test submission on that form, and it went through just fine. Could you open the console report, and take a screenshot of it, and share it on this thread? That might give us an insight of the cause of the issue.

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    Answered on April 28, 2019 at 06:59 PM

    Here you go.

    Please note we have had to turn of the CC payment gateway so we can still submit forms.  This issue is also on all our forms with a payment gateway

    If you want to test this form then make sure the 'coupon code' field is blank.  


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    Answered on April 29, 2019 at 01:29 AM

    I have tried sending a test submission to the form and see that the PayPal window is being displayed without any issue. As I tested another form with PayPal Checkout using Sandbox account, I was not able to replicate the issue at my end.

    Could you test the form again and let us know if you are still experiencing the issue so that we can forward the thread to our backend team for further investigation.


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    Answered on April 29, 2019 at 02:29 AM

    I have tested on another form as still the same issue


    This is affecting all our forms

    Please note we are using mastercard/visa cards not paypal

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    Answered on April 29, 2019 at 04:53 AM

    We will create a ticket for your form here: https://www.jotform.com/answers/1806849 

    Thank you.