Authentication: Ability to provide 2 Factor Authentication

  • Profile Image
    Asked on April 28, 2019 at 06:24 PM

    Hello for the encryption forms, which information supports it and which forms of information doesn’t. I read some of the terms on it, I wanted to use to to capture certain from customers securely, Maybe a email signup form with info about content and day and time user submitted that info, and other similar uses. I’m interested in this because of the security and all the laws of privacy keep becoming more strict. 

  • Profile Image
    Answered on April 29, 2019 at 12:26 AM

    • Using Encrypted Form will encrypt the data/information itself on the server. Even if someone was able to determine your login account, they will still not be able to view the data/information in the server because they will be encrypted and will require the private key to view the data.

    • Notifications will only alert the user that a submission was received- they won’t include the content of the response. (That’s the whole point! The info isn’t legible from our servers.). To view the responses one has to have the private key that was generated while you have enabled the Encryption.


    • Users must log into JotForm and also need to enter their private key in order to view their form responses,
    • If you lose the private encryption key, your data is gone. We can’t reset it in such a way as to recover previously encrypted responses.
    • Some of the features are not available: PDF Downloads, Reports, Emails that contain form data in them.

    You may also like to take a look at the following guide as well: 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    Answered on April 29, 2019 at 09:46 AM

    Unfortunately, we do not have two-factor authentication yet. I will make a request to the developers and see if this can be done. I will let you know when we have an update on this. We cannot provide an ETA to this.

    I suggest you set a long password which includes letters, numbers, symbols. Also, make sure you do not use the same password on another website.


  • Profile Image
    Answered on April 29, 2019 at 08:03 PM

    Passwords are encrypted with salt and SHA-256.

    For more security-related concerns, you may check our security page here