Button Radios widget causes incorrect validation for required fields on multi-page forms.

  • dallasdku
    Asked on April 28, 2019 at 7:35 PM

    I click on Next button and it will not go to next page.


    Form = New Patient Intake



  • Victoria_K
    Replied on April 29, 2019 at 2:44 AM

    Our apologies for the inconvenience. I have tested your form and was able to replicate a problem. It happens if to change an answer for Button Radios widget. The issue seems to be related to your form specifically. I will be investigating this and let you know results.

  • Victoria_K
    Replied on April 29, 2019 at 9:39 AM

    I was investigating the issue and was able to find out that Button Radios widget is causing this problem. As I have already mentioned, incorrect validation happens if a user goes back to previous page to change answer for the widget field. I am reporting this to our developers for fixing. 

    While this is being worked on, I can only suggest to hide 'Back' buttons on forms not to allow users to go back and change an answer. You can use the following code to hide buttons:

    How-to-Inject-Custom-CSS-Codes

    .form-pagebreak-back {

      display: none;


    }

    We will inform you when this is fixed. 

    Thank you.

  • dallasdku
    Replied on May 14, 2019 at 8:18 PM

    Any update on this?  We use this for our patient intake form.  If they make a single mistake and somehow go to next page, we cannot submit the form and lose all data they have entered.

  • Ashwin JotForm Support
    Replied on May 15, 2019 at 12:26 AM

    Unfortunately we have not received any update from our backend team yet. Upon checking the ticket status, I found that our backend team is already looking into this issue.

    Though we cannot provide an ETA on this but we will get back to you as soon as we have any update.

  • hayk JotForm Developer
    Replied on May 28, 2019 at 7:18 AM

    We are sorry for the inconvenience caused to you. The problem has been resolved. Please clear your browser's cache and check out the widgets once again. Let us know if the issue persists. Thank you for reporting the issue.

    Regards,

    Widget Team