Why is my form not showing on Facebook anymore?

  • Profile Image
    nouvellecuisine
    Asked on February 15, 2013 at 04:34 PM

    Hi,

    My form is linked on our facebook page. We've been using it since January and never had any problems with it. Unfortunaletely, for the past few days, anytime someone tries to fill out the form, it never appears, only a white page is there. Though when i check as an admin on our page, i can see the form. We tried with Internet Explorer and Google Chrome ans on both it is not possible to see the form.

    I've checked and the form is not disabled and it's suppose to be up till Feb 28th.

    Why is it not visible anymore?

     

    Thank you

     

     

  • Profile Image
    Welvin
    Answered on February 15, 2013 at 05:00 PM

    Hi,

    Apologize for what's happening! I just made a quick fixed from our end, please kindly check the form again. FYI, I can't see the Facebook Page maybe because you have it restricted to Philippines.

    Also, what method have you use with adding the form to Facebook?

     

    Thanks

  • Profile Image
    nouvellecuisine
    Answered on February 15, 2013 at 05:15 PM

    Hi,

     

    Indeed the page is only visible in Canada. But i just checked and it still doesn't show.

    We used a embeded link provided by your site and added it on a static HTML on Facebook.

     

    Thank you

     

  • Profile Image
    Mike_T
    Answered on February 15, 2013 at 05:44 PM

    The problem may be related to the iFrame App.

    Can you try to use another Static Iframe Tab App that is available from the following link?

    https://www.facebook.com/iframehost

    Please also make sure that you use secure embed code.

    If that does not help, please let us know.