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ADYOAsked on April 29, 2019 at 12:41 AM
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roneetReplied on April 29, 2019 at 12:51 AM
We are sorry for the trouble this is causing.
Let me escalate this to our development team to review this further. We will keep you posted on the updates.
Could you please let us know the Form URL so that we can convey the same to our team.
This guide will help you to get the Form link:
https://www.jotform.com/help/401-Where-to-Find-My-Form-URLThanks.
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ADYOReplied on April 29, 2019 at 1:43 AMhttps://form.jotform.co/80998099941881
https://form.jotform.co/81639388741873
https://form.jotform.co/91011240737850
many thanks, Claire
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roneetReplied on April 29, 2019 at 3:37 AM
I have updated the thread with the Forms. We will keep you informed on the updates.
Thanks.
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Özlem JotForm DeveloperReplied on April 29, 2019 at 8:16 AM
Hello,
The issue should be fixed. Could you please test your forms again?
I made some tests and I didn't replicate the issue. It works as expected.
If you replicate the issue again, please let me know.
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ADYOReplied on April 29, 2019 at 8:43 AMHello I have tried on 2 of our forms – Donation and Associate Membership forms and unfortunately I am still getting the ERROR PCI checks are failed for both of them
Claire AdYO
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Girish JotForm SupportReplied on April 29, 2019 at 10:37 AM
I will update our backend team on this.
Meanwhile, could you try to reintegrate the Eway Payment gateway into your forms and then try again? Please let us know if this error is appearing even after reintegrating the payment gateway.
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ADYOReplied on April 29, 2019 at 11:43 AMMany thanks for all your help – It is now after midnite here – so I will come back to this tomorrow.
Kind regards,
Claire
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ADYOReplied on April 30, 2019 at 2:43 AMHello again,
We have reintegrated eway payment gateway and no change. We have another form through our database that takes membership payments. This also goes through Eway and this is working without problem.
I hope that it is possible to fix soon.
Claire from AdYO
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roneetReplied on April 30, 2019 at 4:12 AM
I have conveyed your message to our development team. We will update you as soon as possible.
Could you please confirm that you are experiencing the issue in these Forms:
http://www.jotform.co/form/81639388741873
http://www.jotform.co/form/80998099941881
Also, could you please create a fresh Form, integrate this gateway and see if you are experiencing the same issue with the new Form too. This way we will get to know if the issue persists in the above Forms only.
Thanks for your patience.
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ADYOReplied on April 30, 2019 at 8:43 AMHello – I can confirm that the 2 forms below are NOT working along with this one here
https://form.jotform.co/91011240737850
Here is a link to another form – clone – https://www.jotform.com/build/91191158664866 also not working
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roneetReplied on April 30, 2019 at 10:10 AM
The issue should be fixed by now. Please check the form again and let us know if you notice any further issues.
Thanks!
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ADYOReplied on April 30, 2019 at 10:43 AMHello
http://www.jotform.co/form/80998099941881 this form is working – Thank you (Hooray)
https://form.jotform.co/81639388741873 this form is still NOT working
https://form.jotform.co/91011240737850 this form is still NOT working
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roneetReplied on April 30, 2019 at 11:58 AM
I have cleared the Form Cache. Could you please check once again.
Thanks.
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ADYOReplied on April 30, 2019 at 5:43 PMHooray Hooray - They all seem to be working. I will try again later in the day but this is wonderful news - Thank you so much!!
Claire from AdYO
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