eWay Integration: User unable to submit the Form with the error "PCI checks are failed"

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    ADYO
    Asked on April 29, 2019 at 12:41 AM
    We are also experiencing this problem - Has it been resolved - Adelaide Youth Orchestras 
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    roneet
    Answered on April 29, 2019 at 12:51 AM

    We are sorry for the trouble this is causing.

    Let me escalate this to our development team to review this further. We will keep you posted on the updates.

    Could you please let us know the Form URL so that we can convey the same to our team.

    This guide will help you to get the Form link:

    https://www.jotform.com/help/401-Where-to-Find-My-Form-URL

    Thanks.

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    ADYO
    Answered on April 29, 2019 at 01:43 AM
    https://form.jotform.co/80998099941881
    https://form.jotform.co/81639388741873
    https://form.jotform.co/91011240737850
    many thanks, Claire
    ...
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    roneet
    Answered on April 29, 2019 at 03:37 AM

    I have updated the thread with the Forms. We will keep you informed on the updates.

    Thanks.

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    olivia
    Answered on April 29, 2019 at 08:16 AM

    Hello,

    The issue should be fixed. Could you please test your forms again?

    I made some tests and I didn't replicate the issue. It works as expected.

    If you replicate the issue again, please let me know.

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    ADYO
    Answered on April 29, 2019 at 08:43 AM
    Hello I have tried on 2 of our forms – Donation and Associate Membership forms and unfortunately I am still getting the ERROR PCI checks are failed for both of them
    Claire AdYO
    ...
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    gerardw
    Answered on April 29, 2019 at 10:37 AM

    I will update our backend team on this.

    Meanwhile, could you try to reintegrate the Eway Payment gateway into your forms and then try again? Please let us know if this error is appearing even after reintegrating the payment gateway.

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    ADYO
    Answered on April 29, 2019 at 11:43 AM
    Many thanks for all your help – It is now after midnite here – so I will come back to this tomorrow.
    Kind regards,
    Claire
    ...
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    ADYO
    Answered on April 30, 2019 at 02:43 AM
    Hello again,
    We have reintegrated eway payment gateway and no change. We have another form through our database that takes membership payments. This also goes through Eway and this is working without problem.
    I hope that it is possible to fix soon.
    Claire from AdYO
    ...
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    roneet
    Answered on April 30, 2019 at 04:12 AM

    I have conveyed your message to our development team. We will update you as soon as possible.

    Could you please confirm that you are experiencing the issue in these Forms:

    http://www.jotform.co/form/81639388741873

    http://www.jotform.co/form/80998099941881

    Also, could you please create a fresh Form, integrate this gateway and see if you are experiencing the same issue with the new Form too. This way we will get to know if the issue persists in the above Forms only.

    Thanks for your patience.


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    ADYO
    Answered on April 30, 2019 at 08:43 AM
    Hello – I can confirm that the 2 forms below are NOT working along with this one here
    https://form.jotform.co/91011240737850
    Here is a link to another form – clone – https://www.jotform.com/build/91191158664866 also not working
    ...
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    roneet
    Answered on April 30, 2019 at 10:10 AM

    The issue should be fixed by now. Please check the form again and let us know if you notice any further issues. 

    Thanks!

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    ADYO
    Answered on April 30, 2019 at 10:43 AM
    Hello
    http://www.jotform.co/form/80998099941881 this form is working – Thank you (Hooray)
    https://form.jotform.co/81639388741873 this form is still NOT working
    https://form.jotform.co/91011240737850 this form is still NOT working
    ...
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    roneet
    Answered on April 30, 2019 at 11:58 AM

    I have cleared the Form Cache. Could you please check once again.

    Thanks.


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    ADYO
    Answered on April 30, 2019 at 05:43 PM
    Hooray Hooray - They all seem to be working. I will try again later in the day but this is wonderful news - Thank you so much!!
    Claire from AdYO
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