How can I access my suspended account?

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    Nor Aishah 
    Asked on April 29, 2019 at 02:09 AM
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    ashwin_d
    Answered on April 29, 2019 at 04:41 AM

    It seem you have mentioned incorrect email address and it should be gmail.com.

    I did check your account "aishahmdnoh" and found that it is currently suspended. I am escalating this thread to our form review team. We will get back to you as soon as we have any update on this.

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    BitiaP
    Answered on April 29, 2019 at 09:27 AM

    These forms were found on your account and flagged as copyright logo scam.

    http://www.jotform.me/form/91141966736464

    http://www.jotform.me/form/90556802740457 

    http://www.jotform.me/form/81271059169460 


    15565444282019-04-29_0726.png

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our TermsFree accounts with non-corporate emails showing suspicious forms must be suspended immediately

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1806736 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension on your account.