Save and return later function is blocking my forms

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    Alexandre_Pita_Abreu
    Asked on April 29, 2019 at 05:36 AM

    Hello,

    I'm using the following link to access one of my forms, using the possibility to save and return later, and I facing some problems, for some time to time the form blocks and does not me allow to go to the previous page or to the next page.

    https://eu.jotform.com/91181737981365?session=migascarva@gmail.com

    Can you please do me some insight about what is going wrong.

    Best regards,

    Miguel

  • Profile Image
    ashwin_d
    Answered on April 29, 2019 at 09:55 AM

    I am sorry for the trouble caused to you. I did test your form and I am not able to replicate the issue you are having.

    Do you see any error message when you click on the back / next button to go to previous or next page? Please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post:  https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    Is the issue happening with any specific browser? Please let us know and we will take a look.

    We will wait for your response.

  • Profile Image
    Alexandre_Pita_Abreu
    Answered on April 29, 2019 at 10:04 AM

    Hello,

    The situation is happening with Chrome and Firefox browsers, but on different questions.

    If I use the link without the "?session=migascarva@gmail.com" the form is working fine...., but with the user session, the forms blocks.

    Thank you for your help.

    Please check images (I can't advance, and I do not have any error message on the page):

    1556546535Click next dont work.png

    1556546332Click next dont work.png

  • Profile Image
    BJoanna
    Answered on April 29, 2019 at 11:42 AM

    I tested your form in both browsers and I was able to replicate the issue. Can you replicate it with other session URL's? 

    Can we change the entered data on the session link you provided to run some additional tests? Also, please provide us a link of your first form, so that we can test the form with a new session. 

    I inspected the settings of your form and I saw that the Auto Fill feature is also enabled. You should not use both save & continue form later methods at the same time. I would also suggest you to disable your conditions, just to check if they are causing this issue. 

  • Profile Image
    Alexandre_Pita_Abreu
    Answered on April 29, 2019 at 12:09 PM

    Hello,

    Yes I was able to replicate it with other session URL.

    Yes you can change the data in that link, to do further tests. Be aware that some person are already answering the form, so your tests must ensure that the data is not lost or the form filling is compromised.

    There is no first Form, because I already have the list of persons(Emails) that will answer to the form.

    Ok, In that case I have disabled the Auto Fill.

    I have tested that and the problems stayed... How are they causing the issue, if I can run this on internet explorer without problems....

    Beware that at first time this worked well, only after I restarted my browser the problems have started.


    Best Regards

  • Profile Image
    BDAVID
    Answered on April 29, 2019 at 02:41 PM

    I have tested the session of your form, and reloaded it in my Chrome browser, which allows me to navigate through all pages, it never gets stuck:

    1556563011works.gif

    What gives the impression of being stuck on the same page is the repeated title each page(7, 8, and 9) has:

    1556563207pages.gif

    Let us know if you need more help.

  • Profile Image
    Alexandre_Pita_Abreu
    Answered on April 29, 2019 at 04:09 PM

    Hello,

    The repeated title is hieden, has JOTFORM suggested in every popup that appear when deleting a field....

    Did you read the message from your colleague BJoanna?

    Have Jotform changed any configuration on the backend? Because I have tested again and now the form is working. Did Jotform solved the problem?

    Thank you in advance.

    Best regards,

  • Profile Image
    jherwin
    Answered on April 29, 2019 at 05:17 PM

    I think my colleague did not make any changes to the submission because he did not mention it in his response. The session URL also works fine on my end. I got the same report from other user and the issue was fixed so I think that's a temporary problem on our end, we're sorry for the trouble caused to you.

    Please report back if there are any more issues.