Billing issues, when I had paid for the yearly plan last month

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    rockymountaincollege
    Asked on April 29, 2019 at 10:39 AM
       
     
    I just got this e-mail for my account. I paid for the annual plan over a month ago. What gives?
     
    congratulations! Your JotForm account has been upgraded to JotForm Gold Monthly:
    http://www.jotform.com/myaccount/

    If you have any questions, please feel free to contact us.http://www.jotform.com/contact/


    Thank you for choosing JotForm,

    JotForm Team
    jotform@interlogy.com
     
    JotForm Support <mailer@fastspring.com>
    Apr 27, 2019, 2:25 PM (2 days ago)
  • Profile Image
    gerardw
    Answered on April 29, 2019 at 12:06 PM

    I checked your account and it seems you paid for the Gold yearly plan last month and on April 27 you paid for the Gold monthly plan. Now you have two subscriptions active.

    If you have not taken this second plan, we can cancel that and provide you the refund accordingly. Please confirm if we can go ahead with cancelling your Gold monthly plan.