Square Integration: payment is not processed

  • Profile Image
    cyclonautmultisport
    Asked on April 29, 2019 at 11:45 AM

    On our form, we have a square integration and the payments don't seem to be making it to square even though there are transaction IDs listed.



  • Profile Image
    Richie_P
    Answered on April 29, 2019 at 01:42 PM

    I have checked your submissions and they do have the transaction ID. However, your payment submission limit has not increased.

    It could be that the payment is still being processed.

    Can you please try to re-integrate Square in your form?

    https://www.jotform.com/help/459-How-to-Integrate-Form-with-Square

    Looking forward for your response.

  • Profile Image
    cyclonautmultisport
    Answered on April 29, 2019 at 02:43 PM
    I did this earlier today - should I now wait to see if tomorrow Square picks up all these transactions?
    ...
  • Profile Image
    jherwin
    Answered on April 29, 2019 at 04:01 PM

    Please allow some time (12-24hours) and see if this is a delay on the square side. Perhaps they are still reviewing the payment made in your account.

  • Profile Image
    cyclonautmultisport
    Answered on April 30, 2019 at 08:43 AM
    As of this morning, no Square transactions have processed.
    Wayne.
    ...
  • Profile Image
    Richie_P
    Answered on April 30, 2019 at 10:08 AM

    We are sorry for the inconvenience this may have caused.

    May we know if all your submissions are not processed in Square or just the recent submission this month?

    Looking forward for your response.

  • Profile Image
    cyclonautmultisport
    Answered on April 30, 2019 at 11:43 AM
    After further review any submission this year has NOT processed via Square even though they each have a transaction ID associated with them.
    Wayne.
    ...
  • Profile Image
    Richie_P
    Answered on April 30, 2019 at 01:03 PM

    I have escalated this issue to our back-end team for further investigation.

    They will contact you via this thread once updates are available.