PayPal Pro - PCI Authentication Failed

  • towardsemployment
    Asked on April 29, 2019 at 11:52 AM

    1556553332Screen Shot 2019 04 29 at 11 Screenshot 10

    I am getting this alert when trying to purchase something on our jotform. Please help!

    Jotform Thread 1807306 Screenshot
  • Nik_C
    Replied on April 29, 2019 at 1:56 PM

    We're sorry for the inconvenience.

    Could you please share the form where the issue occurs so we can test and check further.

    We'll wait for your response.

    Thank you!

  • towardsemployment
    Replied on April 29, 2019 at 2:45 PM

    Hi - thank you. Here is where the form lives: https://bloombakery.com/chefseries/

  • Mike
    Replied on April 29, 2019 at 4:06 PM

    The PayPal Pro API credentials seem to be missing in your form. Please note that you need a paid subscription with PayPal to be able to use their PayPal Pro product.

    Please enter the API credentials and try again. 

    PayPal Pro PCI Authentication Failed Image 1 Screenshot 20

  • towardsemployment
    Replied on April 30, 2019 at 8:57 AM

    Thank you. I will change forms to use a form without paypal.