PayPal Pro - PCI Authentication Failed

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    towardsemployment
    Asked on April 29, 2019 at 11:52 AM

    1556553332Screen Shot 2019-04-29 at 11.5

    I am getting this alert when trying to purchase something on our jotform. Please help!

    Screenshot
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    Nik_C
    Answered on April 29, 2019 at 01:56 PM

    We're sorry for the inconvenience.

    Could you please share the form where the issue occurs so we can test and check further.

    We'll wait for your response.

    Thank you!

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    towardsemployment
    Answered on April 29, 2019 at 02:45 PM

    Hi - thank you. Here is where the form lives: https://bloombakery.com/chefseries/

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    Mike
    Answered on April 29, 2019 at 04:06 PM

    The PayPal Pro API credentials seem to be missing in your form. Please note that you need a paid subscription with PayPal to be able to use their PayPal Pro product.

    Please enter the API credentials and try again. 

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    towardsemployment
    Answered on April 30, 2019 at 08:57 AM

    Thank you. I will change forms to use a form without paypal.