What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I can't login to my account. How can login and see what's up with this account. there is now way I have had over 100 submissions this month.

    Asked by Jeff Carter on February 15, 2013 at 10:02 PM

    What limits did I reach?


    Dear jdc123,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

    Page URL:

  • Profile Image

    Answered by jefreylandicho on February 16, 2013 at 02:45 AM

    Thank you for contacting us. The limit notice you received is not about the submission but from the available space you use. Upon checking your account, you have already used more than 100MB available space.

    I would suggest upgrading your account to a paid plan as I notice that your form allows the uploading of files and currently set a maximum limit of 300MB where in a free account onlly allows 100MB.

    If you need further assistance, please let us know.