how do I free up space in my free account, says my email and login id does not exist

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    Jeff Carter
    Asked on February 15, 2013 at 10:10 PM

    Dear jdc123,

    You have currently reached the limits of your account. Your forms will be disabled Friday at 12pm EST. Free accounts are limited to 100.00 MB of upload space.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

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    Answered on February 15, 2013 at 11:09 PM

    Hi Jeff,

    You can free up the space by deleting the submissions with attached files in it, to login to your JotForm account please use the username jdc123 to reset the password please do the following:

    Step 1:
    You can use Forgot Password button at and on the bottom right of the page:

    Steps 2 and 3:

    Step 4: Check the email associated with your JotForm account.

    Let us know if you need further assistance.

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    Answered on February 16, 2013 at 01:00 PM

    When I try to login or reset the password it says the username does not exist, and the same with the email, but this is not true because that is how you contacted me with the information about my account.

    So I need help logging into the account and then I can clean things up.

  • Profile Image
    Answered on February 16, 2013 at 04:39 PM

    Hi there, 

    I have forwarded the information that you need in order to recover your password.

    Please check your e-mail address and let us know if you need further assistance!